Step-by-Step SMTP Email Configuration for SailPoint IIQ

Introduction

SMTP configuration allows SailPoint IIQ to send email notifications, which are essential for workflows, certifications, and approvals. This session will demonstrate the step-by-step SMTP setup in IIQ.

What is SMTP?

SMTP (Simple Mail Transfer Protocol) is a standard protocol used for sending and relaying email messages between mail servers and email clients. It facilitates the transmission of emails over the internet.

Port Numbers

-> Port 25: Default port for SMTP (mainly for server-to-server communication).

-> Port 587: Used for mail submission with encryption.

-> Port 465: Used for SMTP with SSL (deprecated but still in use in some cases).

SSL: Secure Sockets Layer

SSL is an older protocol designed to provide secure communication over a computer network. It encrypts data between web servers and clients (e.g., browsers) to prevent eavesdropping or tampering.

TLS: Transport Layer Security

TLS is the successor to SSL and is more secure. It improves upon SSL by providing stronger encryption algorithms and better security mechanisms. Most "SSL" references today actually mean TLS, as SSL versions (e.g., SSL 2.0, SSL 3.0) are outdated and no longer considered safe.

Prerequisites:

-> SMTP server details (hostname, port, credentials)

-> SailPoint IdentityIQ admin access

-> Optional: Pre-configured email templates

Step 1 - Accessing Email Settings

-> Log in to SailPoint IIQ

-> Navigate to 'Global Settings' → 'Email Configuration'

-> Open the email configuration panel

Step 2 - Configuring SMTP Details

-> Enter SMTP Host (e.g., smtp.example.com)

-> Set Port (e.g., 587 for TLS)

-> Enable TLS/SSL as required

-> Provide authentication credentials (username/password)

Step 3 - Testing the Configuration

-> Create any certification and signoff

-> Verify delivery of the test email

-> Troubleshoot if the test fails (e.g., incorrect credentials, port issues)

Conclusion

Configuring SMTP in SailPoint IdentityIQ is a critical step to enable effective communication through email notifications for workflows, certifications, approvals, and other processes. By following the steps outlined above, administrators can set up, test, and troubleshoot SMTP settings to ensure reliable email delivery.

Adhering to best practices, such as using secure protocols (TLS), maintaining updated server credentials, and periodically testing the configuration, will enhance the security and functionality of your IdentityIQ instance. A properly configured email system is key to maintaining seamless communication and operational efficiency within your identity governance framework.