Introduction Of ServiceNow Catalog Connector

What is ServiceNow?

Definition: Cloud-based platform offering IT service management (ITSM)

Incident Management: Streamlines handling of IT incidents

Change Management: Manages changes to IT infrastructure -

Service Catalog: Provides a user-friendly service request interface

Service Catalog

• Service Catalog application to create service catalogs that provide your customers with self-service opportunities.

• Customize portals where your customers can request catalogs items such as service and product offerings.

Integrating IdentityIQ with the ServiceNow Service Catalog Application

• The ServiceNow Portal Integration for IdentityIQ enables you to easily add and remove access from ServiceNow accounts.

• The account information available in ServiceNow is correlated.

to an identity in IdentityIQ.

• You can view the roles and access profiles associated with the identity and use them to manage access.

• The ServiceNow Service Portal Integration for Identity Security Cloud and IdentityIQ are separate ServiceNow apps available in the ServiceNow store.

IdentityIQ Installables for New Installation

• Download IdentityIQforServiceNowCatalog_IIQComponents_v{$version}.zip from   Integrating IdentityIQ with your ServiceNow Service Catalog.

• Extract the zip. The subfolder contains configuration XML files and jar files.

• Sign in to identityIQ as an Administrator then import this file.

Configuring ServiceNow for IdentityIQ Integration

• Sign in to the ServiceNow Portal using administrator credentials.

• Install SailPoint IdentityIQ for Service Catalog and setup.

Using the ServiceNow Portal Integration for IdentityIQ

• Sign in to the ServiceNow Service Portal using your existing credentials.

• In the ServiceNow Service Portal, View Manage Access.

Conclusion

The integration of IdentityIQ with the ServiceNow Service Catalog Application streamlines identity and access management by enabling efficient access provisioning and removal. By utilizing the ServiceNow Service Portal, organizations can manage user identities and roles seamlessly, enhancing security and operational efficiency. The step-by-step configuration ensures ease of setup, making the solution both scalable and adaptable to enterprise needs. Overall, this integration empowers organizations to simplify identity governance while leveraging the robust capabilities of ServiceNow.